Senior account manager – Asia\ME\Africa

Responsible for managing and growing key wholesale telecom accounts across the region, optimizing margins, and strengthening strategic partnerships with carriers, aggregators, and enterprise clients.

Account Management & Growth: Manage a portfolio of strategic accounts across Asia, ME, and/or Africa

Drive margin growth through traffic expansion, new routes, and upselling opportunities

Maintain strong relationships with key decision-makers (commercial & technical)

Identify new partners (MNOs, MVNOs, aggregators)

Commercial & Negotiation Negotiate rates and commercial terms

Optimize margin through routing strategy and supplier mix

Support discussions on pricing, contracts, and dispute resolution

Align commercial strategy with market trends and competition

Traffic & Performance Management Monitor traffic flows, ACD, ASR, and quality KPIs

Work closely with routing teams to optimize performance

Manage overflow, capacity issues, and supplier balancing

Identify opportunities for growth in high-margin routes.

Market & Strategy Maintain strong understanding of regional telecom markets

Track competitor activity and pricing trends

Identify new opportunities (routes, products, partnerships)

Contribute to regional strategy and forecasting

Stakeholder Collaboration Work closely with routing, finance, and technical teams

Support dispute management and billing alignment

Provide input for product development (bundles, PAYG, CC routes)

Deliver regular performance updates and forecasts

Key Requirements: Experience

10+ years in wholesale telecom (voice)

Strong experience in Asia, ME, and/or Africa markets

Proven track record in account growth

Skills

Strong commercial and negotiation skills

Deep understanding of telecom routing and wholesale dynamics

Analytical mindset (traffic analysis, margin optimisation)

Ability to manage multiple accounts and priorities

Strong communication and stakeholder management

Preferred: Existing relationships with regional operators and carriers

Experience with emerging voice demands (CC, OTP)

Multilingual (depending on region: Arabic, French, etc.)

Success Metrics Margin growth

Traffic volume expansion

Supplier diversification

Customer retention and satisfaction

About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues.   Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide.  Join us!