Technical Support Specialist

About the Company

HOSTKEY is an international hosting company operating since 2008. We provide hosting and equipment rental services for clients worldwide, including the Netherlands, USA, Finland, Germany, Iceland, Turkey, Italy, Poland, the UK, and Switzerland. Our infrastructure includes 6,000+ physical servers and 15,000+ VPS instances, running on our own virtualization and HPC clusters. We're growing and looking for people who want to grow with us.

A one-month paid internship with training is included. Probation period: up to 3 months.

What We're Looking For:

Fluent, competent spoken and written communication

Strong customer service orientation

Ability to explain technical issues to non-technical users

Composure when working with dissatisfied clients

English proficiency at C1 level (reading documentation, basic communication)

Basic understanding of:

PC and server architecture

Network protocols

Differences between CPU / GPU product lines (general understanding)

Stress resilience and ability to multitask

Strong prioritization skills and follow-through on tasks

Nice to Have:

Experience in technical support / helpdesk

Familiarity with Jira or LiveChat (Text)

What We Offer

2/2 schedule, 10:00 PM – 8:00 AM (Yerevan time)

Full employment contract in accordance with local labor law

Internship + training in the first month; probation period up to 3 months

Career growth within the department and transfer opportunities to related tracks (NOC, DevOps, Compliance, Sales)

Health insurance

Supportive team and management

Option to work remotely