Operations Co-Ordinator
JOB TITLE: Operations Co-Ordinator
JOB LOCATION: Just outside Kings Lynn (own car is preferable) JOB TYPE: Fixed term contract JOB DURATION: 18 months JOB SALARY: £35180 JOB HOURS: 9-5, Monday to Friday JOB WORKING: 100% in the office, not working from home.
Your new company
Our client is a well-established national organisation whose work helps shape the future of the UK industry. Supporting tens of thousands of employers across the sector, they are committed to improving skills, developing talent and helping businesses thrive. Following the launch of a significant operational programme, they are expanding their specialist customer operations team and are looking for motivated individuals who enjoy building relationships, solving problems and delivering exceptional customer service.
Your new role
In this job, you will play a key role in supporting employers through every stage of a recognised industry process. You will be responsible for managing customer accounts, maintaining accurate information and providing professional support and guidance on technical matters. This is a varied position that combines research, investigation and customer engagement. Around half of your time will be spent researching and verifying company information using external resources, while the remainder will be focused on speaking directly with customers to discuss account information, process improvements and outstanding accounts.
Key responsibilities will include:
- Managing and maintaining customer accounts and records.
- Registering new customers and updating customer information.
- Supporting reporting, assessment and collection activities.
- Delivering outstanding customer service across multiple communication channels (phone, email, Teams).
- Investigating and resolving customer queries and disputes.
What you'll need to succeed
To be successful in this role, you will be a confident communicator with excellent customer service skills and the ability to build effective relationships with a wide range of stakeholders. You will be comfortable handling the occasional challenging conversation, resolving problems and taking ownership of customer enquiries through to completion. You'll need to be IT literate and confident with customer databases, Excel, Outlook and Word.
What you'll get in return
- £35,180 starting salary
- 25 days annual leave plus bank holidays
- Generous pension scheme with up to 9% employer contribution
- Life assurance (4x salary)
- Free on-site parking
- Two paid volunteering days each year
- 24/7 GP service
- Employee Assistance Programme
- Professional development opportunities and funded qualifications
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk