customer service representative - call centre
About the company
Job Summary Green Drop is seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience.
Join our team as a Customer Service Representative where you can make a difference by providing exceptional support while growing your career in a dynamic environment!
Your tasks
Duties
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Provide accurate information regarding products and services
- Analyze customer needs to recommend appropriate services.
- Handle customer complaints effectively and escalate issues when necessary.
- Maintain detailed records of customer interactions and transactions through our CRM
- Engage in upselling opportunities to enhance customer satisfaction
- Collaborate with team members to improve overall service quality and efficiency.
Requirements
Requirements
- Previous experience in customer service is preferred.
- Strong verbal communication skills in English
- Excellent phone etiquette and interpersonal skills.
- Ability to analyze customer needs and provide tailored solutions.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A positive attitude with a commitment to delivering exceptional service.
- Flexibility to work various shifts as needed.
- Customer service: 1 year (preferred)
What we offer
Pay: $18.00 per hour
- Casual dress
- Flexible schedule
- On-site parking
- Work from home
Other
Job Types: Full-time, Part-time
Work Location: In person