Learning And Development Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Learning & Development Manager

Beverly Wilshire, Beverly Hills. A Four Seasons Hotel

The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. The Learning & Development Manager has the opportunity to contribute to the Guest Experience activities by providing exceptional knowledge and service in support of our world-renowned hotels. Work authorization for the location is required.

Join Our Team

In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

About the Learning & Development Manager role

Onboarding

Manages and facilitates (in collaboration with other presenters) Embark for all new employees

Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements

Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program

Maintains an effective Designated Trainer program responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction

Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities

Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires

Operational Learning

Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs

Plans and co-facilitates training activities if/when training is part of the solution

Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis

Management and Leadership training

Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program

Facilitates and/or coaches others to facilitate management development programs including GROW

Assists managers with writing their development plans, ensuring the contents are focused on experience-based learning

Ensures every college recruit completes a structured program with learning objectives

Compliance

In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property

General

Regularly benchmarks the learning function with Learning Success Levels

Bases the direction for learning on a thorough Learning Needs Analysis

Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle

Designs solutions for learning needs by rapidly creating and developing learning programs (or blended learning programs) that target performance gaps and management competencies

Prepares and produces training calendars that reflect performance gaps and learning needs

Markets the learning function’s programs, initiatives, and online learning

Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change

Creates and adheres to an annual budget for all training programs, initiatives, and learning resources

Plans and executes property-wide change initiatives, including service initiatives, company-wide change initiatives, and other large-scale projects related to growth and learning

Selects and manages external vendors to deliver specialised training on service and/or management skills

Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline

Preferred qualifications

A university degree or equivalent experience required

Minimum of 3 years’ experience working in a managerial capacity

Experience in adult education or a similar environment

Experience in hotel operations, preferably luxury hospitality or other service environments

Experience managing in diverse cultures

What to expect: You will

Be part of a cohesive team with opportunities to build a successful career with global potential

Have access to a robust benefit plan

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Four Seasons is an equal opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Salary: $114,500.00 - $118,000.00