Returns Associate

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

We’re on the lookout for a Returns Associate to support the efficient processing of returned inventory while helping drive sustainability through recycling operations. In this role, you’ll receive, inspect, process, and manage returned goods while ensuring all activities align with established SOPs, safety standards, and 5S practices. You’ll also serve as a key resource for associates within the workflow, helping keep operations running smoothly and efficiently.

Shift Time: 7AM - 4PM, Monday to Friday

In This Role

Serve as the first point of contact for associates regarding operational questions, task clarification, and SOP guidance

Support workflow continuity by helping resolve minor process and operational challenges

Receive and offload inbound returned items in accordance with company SOPs

Inspect and document returned materials as required

Maintain a clean, safe, and organized receiving area, including post-unload cleanup

Accurately put away inventory into designated storage locations based on grading and product categorization

Follow all scanning, labeling, and documentation standards

Maintain organization and cleanliness throughout the putaway process

Manage inventory within the Returns department using proper scanning and tracking procedures

Perform cycle counts, audits, and inventory updates to ensure accuracy

Assist in identifying and resolving inventory discrepancies

Pick, stage, and load Outlet and Donation outbound orders following required SOPs and documentation

Ensure products are handled with care and staged correctly for pickup or transfer

Clean and reset work areas after outbound operations

Sort recyclable materials by type (plastic, metal, wood, foam, etc.) and remove contaminants or hazardous items

Operate recycling equipment such as balers, compactors, shredders, grinders, and forklifts (if trained)

Maintain recycling work areas using 5S standards and assist with basic equipment upkeep

Other duties as assigned, in accordance with training and qualifications

Uphold the Core Values and be a valuable member of the Four Hands Team

Be open and honest

Reach for excellence

Act with responsibility

Value the whole person

Enjoy the journey

The Ideal Person

1+ year of warehouse or distribution center experience

High school diploma or GED required

Basic computer skills and familiarity with warehouse systems or scanners

Strong attention to detail with the ability to work in a fast-paced environment

Ability to lift up to 50 lbs and move larger items with assistance

Ability to stand, walk, and perform physical tasks throughout the shift

Willingness to operate warehouse equipment (training provided)

Commitment to safety and following established procedures

Steel-toed boots or shoes are required during work hours

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.