Service Assistant

At Audi Long Beach, our mission is to deliver a world-class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to become part of the nation’s #1 family-owned automotive group. We are seeking a Service Assistant who is professional, organized, and passionate about delivering exceptional support to both our guests and service team.

The Service Assistant plays an important role in supporting the day-to-day operations of the Service Department by assisting Service Advisors, communicating with guests, coordinating vehicle flow, and helping ensure a smooth and efficient service experience from arrival to delivery.

What You Will Do

Greet guests in a professional and welcoming manner upon arrival to the Service Department

Support Service Advisors with administrative and operational tasks throughout the day

Assist with checking vehicles in and updating guest information accurately

Coordinate vehicle movement and communicate status updates as needed

Help maintain organization of repair orders, keys, and service documentation

Communicate with guests regarding basic service updates, appointment confirmations, and follow-up needs

Assist in maintaining a clean, organized, and guest-focused service drive environment

Support scheduling activities and help ensure timely guest assistance

Work collaboratively with Service, Parts, and Sales teams to support dealership operations

Uphold company standards for professionalism, guest service, and attention to detail

What We Are Looking For

Prior customer service, administrative, hospitality, or dealership experience preferred

Strong communication and interpersonal skills

Ability to multitask and remain organized in a fast-paced environment

Comfortable using computers and dealership software systems

Strong attention to detail and follow-through

Ability to work independently and as part of a team

Valid driver’s license with an acceptable driving record

Benefits

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Pay : $18.00 - $22.00 / hour We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

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