Senior Space & Service Coordinator
Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The Senior Space & Service Coordinator (Sr. SSC) will consistently deliver exceptional service to our client through excellent operational and logistical facilities management. Along with other FIRST team members, the Senior Space & Service Coordinator will represent the FIRST brand on-site within a well-known tech company.
The Sr. SSC will focus on events with increased levels of host and/or client visibility, thus requiring in-depth knowledge of offerings and procedures, as well as the ability to communicate across organizational levels. The Sr. SSC role acts as general knowledge support for the greater SSC team, as well as a subject-matter expert for the SSC Team Lead via assigned projects.
Your Contributions
Intake and assign any event request locally (and/or globally if needed), while specializing in VIP and designated campus events, in order to: provide strategic structure to event intake and optimize staff and space assignments
Act as a central point of contact between SMM and Premier spaces
Aptly apply knowledge of campus spaces and their booking policies in order to best support event requests, including but not limited to:
Space location (Building, Floor, Relation to other spaces)
Space configuration(s) maximum and minimum capacities
Approval requirements and applicable teams
Aptly apply knowledge of campus services and their corresponding workflows to ensure excellent service delivery to event hosts, including but not limited to:
Executive Events
Event Management
Event Production
Other service lines: Facilities, Catering, Security, etc.
Communicate effectively and in a timely manner any information received that could impact the performance of each stakeholder, while managing expectations
Ensure correct information is collected and collated to anticipate client Approval requirements, and internally recommend holistic solutions in order to streamline the Approvals process for both the clients and the event hosts
Partner with relevant stakeholders within FIRST to navigate complex approvals, strategically manage complex schedules and ensure information accuracy
Continuously seek and propose new ways to make the intake process more efficient
Support the SSC team through process, workflow and documentation updates
Support the Team Lead as necessary on various projects for the team
Use the relevant tools provided to ensure information input is correct and accurate at all times
What We Are Looking For
Must be fluent in English
Previous event operational or logistical facilities management experience
Excellent written and oral communication skills
Decision maker and problem solver with a collaborative/team-player attitude
Creative, solution-oriented and resourceful, team player
Adaptability to situations and ever-changing demands
Eye for detail, team continuity, and data management
Excellent time management and multi-tasking skills
Ability to learn complex softwares
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
Group Income Protection
Private Medical Cover with Irish Life Health from day one
25 Days Annual Leave PLUS Public Holidays
Personal Volunteer Day
10 Days of Sick Pay each Year
Enhance Parental Leave (Maternity & Paternity)
Wellness Stipend
Mobile Phone Allowance
Pension Scheme Enhancements
Life Insurance
Travelcard Loan
Bike to Work Scheme
Discretionary Bonus Structure
Complimentary access to Headspace & Maven
Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.