CQE

1. Fully responsible for the management of the Customer Service team, including leading root cause analysis, corrective actions, 8D report responses, and the handling of suspect products at both the customer site and within the factory.

2.Fully responsible for the management of the FQA (Final Quality Assurance) team, covering outgoing quality control, outgoing product audits and report preparation, as well as the continuous improvement of final inspection yield rates and lot rejection rates. 3.Responsible for RMA (Return Merchandise Authorization) data analysis and improvement initiatives. 4.Responsible for assisting in the collection and validation of data for continuous improvement efforts.

Qualifications: Fluent in spoken English; must be able to use it as a working level. At least 3 years of experience in customer service, preferably with experience serving well-known European and American companies. Strong communication skills, ability to work under pressure, and presentable appearance. Proficient in problem analysis methodologies such as 5-Why, 8D, Minitab, etc., with strong logical thinking. Familiar with PCB manufacturing processes, IPC standards, and customer quality processes.