IT security specialist

Job Description

1. IT Service & Business Systems Support

•Provide technical support and resolve hardware, software, network, and business systems issues (e.g., Microsoft 365, Microsoft Dynamics 365, MS SQL Server) for end-users. •Execute user account provisioning, modification, and de-provisioning (User Account & Access Management) via Microsoft Entra ID and enterprise systems in accordance with approved authorization levels.

1. IT Asset & Endpoint Management

•Maintain, control, and update the IT Asset Inventory database to ensure accurate tracking. •Oversee and manage desktop, laptop, and mobile devices using Microsoft Intune and ManageEngine, including managing device procurement and IT asset lifecycles.

1. Information Security Support

•Execute Information Security operations in compliance with company policies and NXHD / NXSAO standards. •Deploy, monitor, and maintain security controls—including Sophos, FortiClient, and Microsoft Defender—and enforce patch management protocols.

1. Vendor Management

•Coordinate with and manage IT vendors and service providers to ensure service delivery complies with established SLAs. •Oversee IT hardware/software procurement and vendor deliverables to align with organizational requirements.

1. Regional & Headquarters IT Coordination

•Collaborate with Japan HQ (Japan HQ Coordination) and regional IT units (NXSAO IT Coordination) to align on IT policies, security standards, and global initiatives. •Coordinate with Branch IT Coordinators to consolidate, analyze, and resolve operational IT requirements and issues across all branch locations.

1. IT Project & System Improvement Support

•Support the execution, coordination, and documentation of internal IT projects in collaboration with internal business units and key stakeholders.

Qualifications:

1. Male or Female, aged 25 years old and above.
2. Education Background: Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
3. Work Experience: Proven experience in Information Technology (IT Support, IT Operations, IT Security) or related fields.
4. Technical Knowledge & Tools: -OS & Hardware: Windows 10/11, macOS, Linux, and IT workplace hardware. -Business Systems & IAM: Microsoft 365, Microsoft Dynamics 365, MS SQL Server, Microsoft Entra ID, and Microsoft Intune. -Security & ITSM Tools: Sophos, FortiClient, Microsoft Defender, and ManageEngine (or equivalent Service Desk / Asset tools).
5. Professional & Soft Skills: -Strong communication and coordination skills (experience in cross-border or regional corporate coordination is a plus). -Demonstrated skills in vendor management, project documentation, analytical problem-solving, and a service-oriented mindset.