Product Manager

Job description

Synopsis

We are seeking an experienced product manager to lead a portfolio of digital products and customer journeys across our digital ecosystem. You will be responsible for building product roadmaps, developing business cases, prioritizing investments, and driving the successful delivery of customer-focused capabilities that improve business outcomes and customer experience.

Working closely with commercial, digital, technology, data, UX, loyalty, and other business stakeholders, you will ensure product initiatives are aligned with strategic objectives, customer needs, and measurable value.

Accountabilities

• Own one or more digital journey and/or AI-powered customer journeys for shaping the roadmap and executing seamless omni-channel experiences, aligned with business strategies and objectives.
• Execute digital product enhancements using AI-assisted insights, personalization signals, and behavioral analytics.
• Identify and drive business opportunities through consistently optimizing digital product capabilities and developing unique value propositions for digitization.
• Develop business analysis or value propositions, with inputs from wider business stakeholders, for digital investments and priorities in product development.
• Define and drive conversion funnels analytics, drop-offs, session replay, NPS metrics, to identify optimization opportunities and track product performance through appropriate benchmarking and enabling innovative business solutions.
• Translate AI and data insights into prioritized backlog items and measurable product changes.
• Identify friction points and opportunities by assessing end-to-end digital experiences through a data-driven approach, understanding user interactions, and validating product features, problems, and/or opportunities.
• Support implementation of intelligent search, dynamic content selection, and contextual recommendations.
• Ensure AI-enabled digital capabilities align with governance, brand, and compliance guidelines.
• Collaborate with UX teams to drive optimizations, determine the ideal way to present features or offers, and eliminate usability issues.

Qualifications

Education and experience

• 5+ years of product management experience within digital, eCommerce, airline, travel, or customer-facing technology environments.
• Proven experience managing multiple products, initiatives, or customer journeys simultaneously.
• Strong experience in roadmap development, business case creation, investment planning, and stakeholder management.
• Solid understanding of Agile delivery methodologies and product development practices.
• Strong analytical and commercial mindset with the ability to translate business objectives into product outcomes.
• Excellent communication and presentation skills with experience engaging senior stakeholders.
• Experience within airline, travel, loyalty, digital commerce, payments, or self-service ecosystems is highly desirable.

Additional information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

Recruitment fraud alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.