Manager - Technical Account Management
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since our public launch, we've crossed $100M in ARR and grown to over 10M users across 190+ countries . We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
The Role: We're looking for a Manager, Technical Account Management (Customer Success Engineering) to lead a team of Technical Account Managers (TAMs) and Key Account Managers (KAMs) responsible for driving customer success, adoption, retention, and technical excellence across our strategic customer base. This role combines customer leadership, technical consulting, team management, and operational excellence. You'll work closely with Product, Engineering, and Go-To-Market teams to ensure our customers realize maximum value from the Emergent platform.
What You'll Do:
Lead and Scale the TAM and KAM Team
Lead, mentor, and develop a team of Technical Account Managers and Key Account Managers
Establish performance standards, operating rhythms, and best practices for customer engagement
Conduct regular coaching, career development, and performance reviews
Serve as the escalation point for complex customer and technical issues
Drive Strategic Customer Success
Own the success of Emergent's strategic customers and power users
Build trusted relationships with executive, business, and technical stakeholders
Drive customer onboarding, adoption, retention, expansion, and overall satisfaction
Act as a strategic advisor helping customers optimize their AI-powered workflows and business outcomes
Deliver Technical Excellence
Guide customers through integrations, deployments, migrations, and scale-related challenges
Lead discussions around APIs, workflows, integrations, automation, and platform architecture
Partner closely with Engineering and Product teams to resolve customer challenges and improve platform reliability
Drive proactive account reviews, health checks, and risk mitigation plans
Build Scalable Processes
Create playbooks, documentation, customer engagement models, and operational processes
Define and track customer success metrics, adoption metrics, and team KPIs
Identify opportunities to improve efficiency and scale customer-facing operations
Drive continuous improvement across onboarding, support, and customer success functions
What We're Looking For:
Experience
8+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Technical Support, Professional Services, or related customer-facing technical roles
2+ years of people management experience leading customer-facing teams
Experience managing strategic customers and executive stakeholders
Proven ability to operate in a fast-paced, high-growth environment
Technical Skills
Strong understanding of APIs, integrations, databases, web applications, and cloud-based architectures
Ability to troubleshoot complex technical issues across application, workflow, integration, and data layers
Experience working closely with Engineering and Product teams
Ability to translate technical concepts into business value for customers
Leadership Skills
Strong customer relationship management and stakeholder management skills
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Self-starter with a bias for action and ownership
Good to Have:
Experience with SaaS, AI, developer platforms, or enterprise software products
Familiarity with Python, SQL, REST APIs, Webhooks, and modern application architectures
Experience supporting global strategic customers
Experience building customer success processes in a scaling startup environment
Benefits and Perks:
Daily Meals: Lunch and Dinner provided
Family Insurance: 3 Lakhs worth of coverage for you and your family
Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
Flexible Working Hours: Work arrangements that fit your life and commitments
Let's build the future of software together.