IT Incident & Continuity Manager
Skal:Security
Major Incident Management:
- You take full ownership of the end-to-end management of major IT incidents impacting critical services.
- Leading and coordinating the Major Incident process from detection to resolution
- Mobilising the right technical experts and stakeholders to restore services quickly
- Ensuring clear, structured, and timely communication with users and stakeholders
- Driving rapid service restoration while ensuring longer-term corrective actions are defined and implemented
- Managing related change activities
- Documenting incidents in ITSM tools and leading post-incident reviews
- Ensuring root causes are identified and addressed through structured problem-solving
Problem Management
- You are responsible for the effective management and continuous improvement of the Problem Management process.
- Reviewing and improving the current process to ensure consistent application across the organisation
- Defining clear governance, standards, and ways of working
- Ensuring recurring incidents are analysed and permanently resolved
- Driving structural improvements to reduce operational disruptions
Disaster Recovery & Continuity
- Identifying risks that could impact critical services
- Designing and maintaining disaster recovery procedures and plans
- Organising and validating regular recovery tests
- Coordinating with IT and business teams to ensure fast recovery of services
- Minimising downtime and data loss in case of incidents or crises
Profile
- 5–10 years of experience in a complex IT or operational environment
- Excellent knowledge of infrastructure and operations, and a good understanding of architecture. Ability to work with multiple, complex application layers.Strong background in IT operations, incident management, and service continuity
- Good understanding of IT infrastructure, Security principles, Backup and recovery mechanisms
- Ability to link business processes with underlying IT systems
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Master’s degree in Engineering, Computer Science, IT, or a related field
- Training in risk management, crisis coordination, or emergency planning is a plus
- Languages: Fluency in French and preferably also skills in Dutch