Customer Support Specialist - Temporary

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

The Role

We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.

Responsibilities

Respond to e-mail support tickets promptly, providing support and information as required

Investigate issues and assist the Support Development team in identifying bugs

Handle complex technical issues and maintain an accurate understanding of those issues

Assist in updating our knowledge base in Zendesk as needed

Provide product usage guidance and best practices to customers

Monitor customer feedback and suggest improvements to enhance the customer experience

Qualifications & Experience

Experience with support ticketing software (Zendesk preferred)

Excellent analytical and problem-solving skills

Ability to explain complex ideas in a concise and simple way

Excellent written and verbal English communication skills

SaaS experience

Details

Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)

Salary: $923.09 bi-weekly

The Application Process

We have 6 stages:

Apply here and fill out our questions to tell us about you!

Prescreen Call with the Talent Team

Interview with Hiring Manager

Assignment

Panel/Final Interview

Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!