Director of Operations
DNAMBrands is a family-owned and operated owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more.
As we continue to scale our wholesale, direct-to-consumer, and global distribution business, we are seeking an experienced Director of Operations to lead and optimize our end-to-end operational infrastructure.
This executive leadership role is responsible for overseeing logistics, fulfillment, inventory flow, third-party warehouse operations, customer experience, ecommerce operations, and cross-functional execution. Reporting directly to executive leadership, the Director of Operations will build scalable operational processes, lead strategic initiatives, and ensure flawless execution across product launches, wholesale fulfillment, ecommerce operations, and international supply chain management. The ideal candidate is a strategic leader who enjoys solving complex operational challenges, building high-performing teams, and creating scalable processes that support rapid business growth.
Responsibilities Operations Leadership & Cross-Functional Management
Lead the company's day-to-day operational strategy across e-commerce, wholesale, warehouse, logistics, inventory, and fulfillment
Partner closely with Executive Leadership, Production, Planning, Sales, E-commerce, Marketing, Customer Experience, and Finance to ensure operational alignment across all business functions
Own operational execution across all sales channels, including:
Shopify Plus
TikTok Shop
Wholesale
Marketplace & Future Commerce Channels
Lead weekly operational meetings, launch readiness meetings, and executive business reviews
Develop project plans, timelines, dashboards, and presentations to communicate operational performance and strategic initiatives
Create contingency plans to mitigate operational risks, supply chain disruptions, and inventory challenges
Logistics & Supply Chain Management
Oversee domestic and international logistics from manufacturing partners through final warehouse delivery
Manage relationships with freight forwarders, customs brokers, parcel carriers, and transportation providers
Coordinate inbound ocean and air shipments while monitoring delivery timelines and transportation costs
Track freight expenses, landed costs, duties, and shipping performance by purchase order
Ensure all import documentation, commercial invoices, packing lists, and customs documentation are accurate and compliant
Collaborate closely with Production and Planning teams to ensure inventory arrives on schedule for launches and customer commitments
Warehouse & Fulfillment Operations
Lead relationships with internal warehouse teams and third-party logistics (3PL) providers
Ensure accurate receiving, inventory management, order fulfillment, and shipping performance
Monitor warehouse productivity, order accuracy, shipping SLAs, and operational KPIs
Review warehouse capacity planning to support business growth and seasonal demand
Oversee warehouse supply management, packaging materials, and operational readiness
Review fulfillment performance and implement continuous process improvements
E-Commerce & Omni-channel Operations
Partner closely with the E-commerce team to ensure operational excellence across all digital channels
Support product launches, promotional campaigns, inventory synchronization, and order fulfillment
Oversee operational execution for:
Shopify Plus
TikTok Shop
Wholesale accounts
Pop-up events
Retail partnerships
Ensure inventory accuracy across all sales channels
Coordinate launch readiness with Marketing, Creative, Customer Service, and Warehouse Operations
Customer Experience & Reverse Logistics
Partner with Customer Service leadership to improve the post-purchase customer experience
Monitor fulfillment-related customer issues and implement operational improvements
Oversee returns management, reverse logistics, and returns platform performance
Analyze customer feedback to identify recurring operational issues and improve service levels
Develop scalable processes that improve delivery accuracy, speed, and customer satisfaction
Inventory & Operational Planning
Partner with Planning, Production, and Finance to forecast inventory needs and operational capacity
Monitor inventory flow from factories through warehouse receipt and customer fulfillment
Identify inventory risks and recommend operational solutions to support business objectives
Improve inventory visibility and reporting across departments
Vendor & Partner Management
Serve as the primary operational contact for logistics providers, warehouse partners, freight companies, and key vendors
Manage vendor performance through service level agreements (SLAs), KPIs, and ongoing business reviews
Negotiate operational services where appropriate while maintaining high service standards
Review and approve operational invoices related to warehousing, freight, logistics, and fulfillment
Process Improvement & Operational Excellence
Evaluate operational workflows and identify opportunities to improve efficiency, scalability, and profitability
Develop and maintain Standard Operating Procedures (SOPs) across warehouse operations, logistics, inventory management, fulfillment, and customer operations
Lead cross-functional process improvement initiatives using data and operational metrics
Introduce automation, technology, and AI-powered operational tools where appropriate to improve business performance
Compliance & Risk Management
Ensure compliance with operational policies, transportation regulations, customs requirements, and company standards
Support annual operational audits in partnership with Finance and Human Resources
Oversee operational insurance requirements and Certificates of Insurance (COIs) for vendors and partners
Identify operational risks and implement preventative solutions to minimize disruption
Leadership & Team Development
Build, mentor, and develop high-performing operations, warehouse, and logistics teams
Establish clear performance expectations, KPIs, and professional development plans
Foster a collaborative, accountable, and solutions-oriented culture across departments
Partner with Human Resources on recruiting, onboarding, organizational planning, and succession development
Qualifications Bachelor's degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field
8+ years of progressive leadership experience in operations, supply chain, logistics, fulfillment, or warehouse management
Experience within fashion, apparel, accessories, consumer products, or omni-channel retail preferred
Strong understanding of:
Direct-to-Consumer (DTC) operations
Wholesale distribution
Shopify Plus
Warehouse operations
Inventory management
International freight and logistics
Third-party logistics (3PL)
Proven experience managing cross-functional teams and external operational partners
Strong analytical skills with experience using operational dashboards, KPIs, and reporting tools
Excellent project management and organizational skills
Experience developing SOPs and implementing scalable operational processes
Strong communication, leadership, and problem-solving abilities
Comfortable working in a fast-paced, entrepreneurial, high-growth environment