Front office
Skal:FinTech
- Welcome, greet and assist guests throughout their stay, ensuring excellent guest experience.
- Handle check-in and check-out for individual guests, groups and tours efficiently.
- Handle guest enquiries, requests, reservations and provide information on hotel facilities, services and promotions.
- Maintain familiarity with room types, availability and hotel products to support upselling and sales.
- Handle cashiering, payments and other authorized guest services in accordance with hotel procedures.
- Maintain guest privacy and confidentiality while delivering personalized service.
- Coordinate with Housekeeping, F&B and other departments to ensure smooth guest services.
- Operate PMS, reservation and hotel communication systems effectively.
- Follow hotel standards for grooming, emergency procedures, cash handling and shift handover.
- Perform other duties as assigned by the Manager.