Clients Operations and Admin Representative
Job Overview:
The Client Operations and Admin Representative will support the company’s operations by assisting with digital marketing, client relationship management, business operations, and basic business development.
The ideal candidate is proactive, detail-oriented, tech-savvy, and eager to learn. This role requires working closely with the CEO/Director/Manager to support marketing initiatives, client communication, content development, and outreach tasks across multiple companies in the group.
Key Objectives:
Improve Marketing & Operational Efficiency: Provide administrative, analytical, and research support to help streamline internal processes and improve decision-making. Deliver Accurate Market Insights: Research trends, competitors, and industry activities to support strategic planning and content development. Support operational functions and cross-functional team collaboration across the group of companies
Key Responsibilities:
- Client Relationship & Operations Support
Assist in managing client communications and ensuring deliverables are met. For instance, checking emails and responding to emails/phone calls Provide documentation, administrative, and operational support. Maintain organized records of client interactions, briefs, and follow-ups. Collaborate with internal teams to support ongoing client projects. Help resolve client queries promptly and professionally. Ensure the smooth running of the physical office and its operations, including welcoming and directing visitors appropriately, maintaining security and telecommunication systems, etc Maintain proper filing systems and tax documentation, including PAYE and FIRS compliance Track and record all details of our customers and prospects in our e-database. Prepare quotations, invoices, receipts, and delivery notes for our clients’ orders using our accounting software application (Sage) Support the preparation and dissemination of brochures, proposals, PowerPoint presentations, and e-catalogs of our service offerings to our clients and prospects Maintain monthly petty cash/expense records, budgets, and prepare reconciliation reports every month and at the end of the year for our auditors Conduct regular audits on inventory and support year-end reporting for auditors.
- Prospecting & Lead Support
Research and identify potential clients and business opportunities. Use LinkedIn, business directories, and online tools to gather leads. Maintain a simple pipeline of prospects and update lead status regularly. Support the CEO/team in preparing introductory messages to prospects.
- Outreach & Engagement Support
Assist with initial outreach through emails, messages, or follow-up communications. Draft and send introductory emails, catalogues, or marketing materials. Assist in booking meetings, calls, or presentations for senior management. Follow up with warm leads or contacts as assigned by the team. Support coordinated outreach efforts for the company’s products and services.
- Market Research & Reporting
Compile insights to support marketing strategy and client targeting.
Provide weekly or bi-weekly reports on marketing activities, leads, campaign performance, and client engagement progress.
Assist in ensuring that all marketing materials- published or soft copies- have the correct information. Plan, advertise, and promote company products and services via direct marketing, phone calls, proposal submission, and online marketing (social media)
Facilitate at least 30 current/prospective clients/week, i.e, 5-6 clients a day
Assist the marketing team in arranging items for Marketing calls
- Team Collaboration & Additional Duties
Work closely with the CEO and internal teams to support business goals. Participate in internal strategy meetings, brainstorming, or planning sessions. Perform other digital marketing or client-support duties as assigned.
Requirements
Recent graduate or early career professional in Marketing, Business Administration, Management, or a related field. Strong communication and interpersonal skills. Familiarity with social media platforms and digital marketing tools. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Highly organized, proactive, and able to multitask. Basic understanding of client engagement or lead generation (an added advantage). Eager to learn, with the ability to work independently and in a team.
Key Skills
Strong written and verbal communication. Ability to research and gather relevant data or leads. Good presentation and documentation abilities. Strong time management and follow-up skills. Tech-savvy and comfortable using digital tools, CRM basics, or Google Workspace. Creative mindset with an interest in marketing, branding, and client engagement. Analytical skills (for content and campaign performance review)
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