Client Retention Specialist

D&M Leasing is growing and currently seeking a Client Retention Specialist/Business Development Center- BDC Representative to join our team. 

 Benefits: -Medical, Dental, Vision, 401k matching -Highly Rated Dealership- Receiving dealer rater awards, 800 reputation awards, and best places to work awards -Opportunity for Career Growth -Ongoing training and development provided.

Qualifications: -2 years of transferrable experience required -Dealership experience preferred but not required -Heavy call volume experience of outbound and inbound -Essential multitasking and stress management skills -A high sense of urgency and a commitment to making sound decisions -Effective time management to meet and exceed company metrics and goals -Self-motivated and independent, not discouraged by receiving no’s on the phone

Responsibilities: -Skillfully handle heavy incoming phone and online inquiries -High outbound phone work expectations for prospective clients -Record customer information and feedback in our specialized software system -Coordinate appointments and follow up with customers who missed appointments -Maintain an in-depth understanding of our product offerings -Always uphold strict confidentiality -Demonstrate professionalism and respect in all interactions, whether on the phone or online

Key Details: 

Work Schedule: Monday to Friday, 8:00 am to 5:00 pm at our Dallas office Total comp potential of $100k +  Competitive base of $54k with uncapped commission earnings 

#LI-Onsite