Retail Sales Keyholder - FT

Cuyana is now hiring a full-time Clienteling Lead (retail sales keyholder) to join our our Abbott Kinney store location.

Are you a self-motivated team player who enjoys delivering exceptional customer service to create a memorable retail experience? Then you may have the ideal skills to be part of our team!

Benefits: Medical, dental, vision, life, disability; vacation, sick, and holiday pay; commuter benefit, 401k, bonus, productive incentives, and generous employee discount.

RESPONSIBILITIES*

Sales & Client Generation

Build strong personalized customer engagement through consistent follow through and relationship building

Provide customized virtual and in-person styling services within Cuyana customer segmentations

Maintain and build a book of client business through various outreach methods

Provide a premier customer experience at all times

Reach and exceed individual and store sales targets and KPIs

Expert on product and brand knowledge

Proactive in outreach to customers regarding new product launches and brand information

Operations

Complete all store transactions - purchases, returns, exchanges

Process and receive stock transfers

Organize, maintain, and clean the store and stockroom

Merchandise the sales floor with direction from manager and product team

Open and close store and follow all processes and procedures when Store Manager is not on duty

Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

*Responsibilities may change based on business needs

REQUIREMENTS

2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus

Connection to Cuyana's Fewer, Better philosophy

Team player who thrives in fast paced environments

Professional attitude and customer service focused

Dependable with all store responsibilities

Flexible, adaptable, and willing to jump in and help

Strong leadership, organization, written and verbal communication skills

Capable of handling difficult customer conversations

Technology savvy

Flexible work schedule - open availability for weekends, evenings, events, holidays

Able to bend, reach, lift, climb ladders, and move product; Able to carry 25 - 30 lbs

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

Cultivate Community – you are honest, inclusive and always willing to lend a hand

Create Excellence – you are accountable, decisive and drive for results

Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $22-26/hr commensurate with experience.

Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.

#LI-Onsite