Retail Operations Associate

Responsibilities: Project & Ops Support Support SAP S/4HANA project activities, including data validation, issue tracking, and follow-ups

Actively follow up on action items with Ops, IT, Finance, and vendors to ensure timely closure

Track issues, risks, and dependencies; escalate where required

Store Operations Understanding (On-Site) Visit stores regularly to understand end-to-end store operations and processes (e.g. sales flow, stock movement, receiving, returns, reporting)

Gather ground insights from stores to support system design, testing, and process alignment

Support change adoption by explaining system/process changes to store teams

Validate that SAP processes work practically on the ground, not just on paper

Communication & Presentation Prepare clear decks, trackers, and summaries for project updates and Ops reviews

Confidently present findings, issues, and recommendations to stakeholders

Act as a bridge between store operations and project teams

Requirements: Good understanding of Operations processes (store operations exposure is an advantage)

Strong follow-up skills – able to chase, track, and close actions

Good communication and presentation skills

Comfortable working in a fast-paced environment

Strong Excel and basic reporting skills