Consumer Research Supervisor - Richmond, Virginia

Celerion is committed to swift, exceptional clinical research through translational medicine.  Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.  

Responsible for operation and management of all departmental functions for research performed at the Consumer Opinion Center in Richmond, Virginia.  Ensure compliance, quality, and client satisfaction.  Provide Celerion oversight to all panel activity associated with the Consumer Opinion Center.

This person will need to have the flexibility to work Monday-Friday between 8:00am-9:30pm.

Staff Management: Responsible for execution of departmental objectives and adherence to company policies and procedures

Ensure that all Market Research staff are properly trained to support all studies at the Consumer Opinion Center

Responsible for weekly scheduling of Consumer Research Coordinators to support research

Hire, train, write performance reviews and discipline associates as necessary

Address client complaints, staff complaints and study participant complaints through resolution according to policies and procedures

Research Operations: Maintain clean and orderly research areas within the Consumer Opinion Center

Ability to build/manipulate ballots within the sensory evaluation software

Able to work with form creation software to create surveys and research documentation

Assess and take action as special situations occur in study conduct

Monitor assigned research rooms to ensure activities are in compliance with research protocol

Reporting: Compile and report metrics to Site Director, including but not limited to:

Census Reports

Panel Attendance Reports

Ensure compliance and quality

Respond to Quality Assurance audits in a timely matter

Knowledge / Skills / Education / Licenses: Bachelor's degree in Business, Social Research

Two years of progressive consumer research experience preferred

Proven organizational skills

Ability to manage multiple priorities

Excellent oral and written communication skills

Ability to work without close supervision

Ability to work hours required for study conduct

Experience in conducting qualitative and/or quantitative research preferred

Working Conditions / Equipment / Safety: Ability to work flexible schedule

Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes

Will work in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator.

According to the Code of Virginia 18.2-371.2B , employees must be 21 years of age to work around tobacco products.

We offer: A dynamic, groundbreaking and team oriented work environment and a comprehensive benefit package.

Celerion Values:       Integrity   Trust   Teamwork   Respect

Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.

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