Senior Integration Analyst

About the role  We are seeking a  Senior Integration Analyst  to coordinate the delivery of interfaces between Salesforce, MuleSoft and other external systems.  You will serve as the day-to-day bridge between business stakeholders, external systems, and delivery teams to ensure integration requirements, dependencies, data mappings, testing activities, and delivery schedules are properly coordinated and tracked.  This role is best suited for individuals who are organised, proactive, comfortable working with multiple stakeholders, and able to drive discussions, follow-ups of outstanding items. While an understanding of integrations is helpful, you will be supported by technical specialists on solution architecture and technical discussions.  What you will do  Stakeholder Coordination & Communication  Act as the primary coordination point between client stakeholders, external agencies and delivery teams.  Organise and facilitate integration-related discussions and meetings.  Capture meeting outcomes, decisions, dependencies, and action items.  Proactively follow up with stakeholders to ensure timely closure of outstanding items. 

Integration Requirements Management  Review functional user stories to identify interface impacts and integration needs.  Work with functional team to understand business processes and interface requirements.  Share integration requirements, dependencies and required data attributes with relevant teams.  Facilitate discussions to clarify source-to-target mappings, business rules and interface behaviour. 

Interface Documentation & Tracking  Maintain interface status trackers covering requirements, dependencies, build status, testing status and documentation.  Coordinate the preparation of interface specifications and relevant integration artefacts with the integration lead and integration developers. 

Testing Coordination  Support SIT & UAT planning and coordination, including:   Test windows  Sample data exchange  Test execution schedules  Interface validation activities  Coordinate agency participation during testing windows.  Facilitate integration demos upon completion of interface development.  Assist with defect triage, clarification, and follow-up during SIT & UAT. 

Agile Delivery Participation  Represent the Integration Team in sprint planning, stand-ups, backlog discussions, and delivery reviews.  Provide regular updates on integration progress, risks, dependencies, and upcoming activities. 

Must have skills and experience  Experience coordinating integration projects  Experience managing cross-functional internal and external stakeholders  Ability to simplify discussions and coordinate alignment across multiple parties  Strong organisational skills with attention to detail  Proactive mindset with strong ownership and follow-through 

Good to have  Familiarity in system integration concepts (e.g. API, SFTP, JSON/XML)  Basic understanding of data mapping and interface specifications  Salesforce, MuleSoft, or enterprise application exposure  Experience with public sector projects or projects with structured environments  Exposure to Agile delivery methodologies 

Ways of working  Work collaboratively within an agile, sprint-based build delivery environment  Focus on driving alignment, progress, and closure of integration activities 

Success measures  Integration activities delivered according to agreed schedules and milestones  Positive stakeholder feedback on coordination, communication, and responsiveness  Accurate and up-to-date interface documentation, trackers, and status reporting  Smooth execution of SIT and UAT integration activities with minimal coordination-related delays 

Education  Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.