user support technician

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work setting:

Private company, corporation or industry.

Tasks:

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Manage incidents.

Supervision:

No supervision responsibility.

Computer and technology knowledge:

• Device drivers.
• Networking software.
• Networking hardware.
• Networking security.
• Intranet.
• Internet.
• Servers.
• Desktop applications.
• Security software.
• Word processing software.
• Mail server software.
• Communication software.
• 3D graphic software.
• Image editing software.
• Programming software.
• Desktop publishing software.
• Database software.
• Programming languages.
• Software development.
• Computer-aided design (CAD).
• Mac OS.
• Python.
• MS Active Directory.
• .NET.
• C#.
• MS Office.
• MS Windows.
• SharePoint.
• Spreadsheet.
• TCP/IP.
• Wireless networks.

Specialization or experience:

3D Modeling.

Security and safety:

• Bondable.
• Criminal record check.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Tight deadlines.
• Repetitive tasks.
• Handling heavy loads.
• Physically demanding.
• Manual dexterity.
• Attention to detail.
• Ability to distinguish between colours.
• Sitting.
• Standing for extended periods.
• Bending, crouching, kneeling.

Personal suitability:

• Accurate.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Initiative.
• Judgement.
• Organized.
• Team player.
• Ability to multitask.
• Time management.
• Honesty.

Screening questions:

1. Do you have experience working in this field?.
2. Do you have the required certifications listed in the job posting?.
3. Do you meet the language requirements listed in the job posting for the position (English or French)?.

Other:

Use of artificial intelligence.

Experience:

5 years or more.

Employment terms options:

Day.

Health benefits:

• Dental plan.
• Health care plan.
• Paramedical services coverage.
• Vision care benefits.