Head Cashier

Description:

About Butterfield Market:

Butterfield Market is an upscale New York City market known for exceptional food, quality products, and personalized service. Our success is driven by a talented team that takes pride in delivering memorable experiences and maintaining the high standards our customers expect. We foster a collaborative, welcoming workplace where employees are valued, supported, and encouraged to grow. Join our team and build your career with a company that values passion, professionalism, and a commitment to excellence.

Essential Duties and Responsibilities:

Support efficient front-end operations by maintaining clear communication with team members and customers while adapting to changing priorities.

Supervise cashier activities to ensure all register transactions comply with company policies and procedures.

Reconcile cash tills at the end of each cashier shift and investigate any discrepancies.

Maintain clean, safe, and organized checkout areas at all times.

Monitor the performance of cash associates and provide feedback and support to the Department Manager.

Ensure customer transactions are processed accurately, efficiently, and with a high level of customer service.

Respond to cashier requests for price checks, register assistance, and other customer service needs.

Ensure all registers are adequately supplied with cash and change throughout the shift.

Oversee the proper display, stocking, and labeling of merchandise in the checkout area.

Maintain quality control standards and uphold sanitation and food safety procedures.

Ensure compliance with all company policies, operational procedures, and safety standards.

Assist with creating and maintaining cashier schedules to support operational needs.

Process and supervise customer returns and exchanges in accordance with company policy.

Approve register overrides and other authorization requests as required.

Open and close registers following established cash-handling procedures.

Utilize and troubleshoot the ECRS system and point-of-sale (POS) systems as needed.

Prepare and process bank deposits in accordance with company cash-handling procedures.

Assist in other areas of the market as directed by the General Manager or Market Manager, based on operational needs.

Requirements:

Education and/or Work Experience Requirements:

Associate's Degree/High school diploma requirement

Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers

Proficient computer skills

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards

Must be able to lift and carry up to 50 lbs.

Must be able to communicate clearly

Benefits & Perks:

Medical, dental, and vision insurance

Paid Time Off (PTO) and paid sick time

Commuter benefits

401(k) retirement savings plan

Employee discounts