Operations Manager (Quick Commerce, Marketplace, DTC)

Why India, why now India is the biggest period care opportunity on earth and one of the least served, most of the market still runs on skin-irritating products designed decades ago. Quick commerce (Blinkit, Zepto, Instamart) has torn down the distribution wall that used to keep challenger brands out for years. A skin-first, high-performance brand can now reach millions in months, not decades.

We've proven the model across three markets in SEA. India is where we prove it at scale. You'd join before the playbook exists, and help write it.

Who we’re looking for / The role We are looking for a dynamic Operations Manager to be our first dedicated Ops hire as Blood enters India. You'll own the connective tissue between "we made the product" and "the customer received it," across marketplaces & quick commerce (Amazon, Blinkit, Zepto, Instamart).

This is a high impact, high ownership role for someone who thrives under ambiguity, and can build systems from scratch while keeping the day-to-day running.

Responsibilities: 10% - Own end-to-end inventory planning - forecasting, reorder points, PO timing, and safety stock across every SKU and location

30% - Run backend quick commerce operations - PO fulfillment, GRN reconciliation, appointment blocking, maintaining TAT and lead time, APOB/GST registrations, and stock health across dark store clusters, in lockstep with the Account Manager who owns the platform relationship

30% - Own 3PL and warehouse relationships for D2C fulfillment - receiving, pick-pack-ship, returns, and shipping SLAs

20% - Manage manufacturers and vendors on production timelines, QC, freight, and cost - and hold them accountable when they slip

5% - Keep Blood compliant - GST, FSSAI, labeling, and all documentation platforms and audit requirements

5% - Build SOPs and trackers for reporting on key operations metrics e.g. fill rate, OTIF, inventory turnover

Ideal candidate: 3-5+ years of experience in operations, supply chain, or logistics, ideally in DTC/e-commerce or quick commerce in India

Direct experience with quick commerce platform operations (Blinkit, Zepto, Instamart) is a strong plus - dark stores, clusters, PLA/SOR/OR models, GRN process

Startup experience preferred - comfortable with ambiguity, limited hand-holding, and building from scratch rather than inheriting a system

Entrepreneurial, detail-obsessed, and process-oriented - the kind of person who systemizes rather than firefights, and catches the costly mistake nobody else is looking for

Data-driven, with strong Excel/Sheets skills