case manager

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Human services, general. Social work, other.

Work setting:

Community and social services.

Tasks:

• Direct the delivery of social and community service programs.
• Evaluate the delivery of social and community service programs.
• Plan and organize the delivery of social and community service programs.
• Administer the programs of non-governmental organizations involved with social issues.
• Establish administrative procedures.
• Resolve conflict situations.

Security and safety:

• Criminal record check.
• Driver's validity licence check.
• Vulnerable sector check.

Transportation/travel information:

Valid driver's licence.

Work conditions and physical capabilities:

• Work under pressure.
• Attention to detail.
• Fast-paced environment.
• Large caseload.

Personal suitability:

• Accurate.
• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Initiative.
• Interpersonal awareness.
• Judgement.
• Organized.
• Reliability.
• Team player.
• Values and ethics.
• Proactive.

Experience:

2 years to less than 3 years.

Employment terms options:

Day.

Health benefits:

• Dental plan.
• Health care plan.
• Vision care benefits.

Financial benefits:

• Life insurance.
• Mileage paid.
• Registered Retirement Savings Plan (RRSP).

Long term benefits:

Maternity and parental benefits.

Other benefits:

• On-site recreation and activities.
• Other benefits.
• Paid time off (volunteering or personal days).
• Team building opportunities.
• Wellness program.

Support for persons with disabilities:

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities .
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Support for newcomers and refugees:

• Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.

Support for Veterans:

Offers mentorship, coaching and/or networking opportunities for Veterans.

Support for Indigenous people:

• Participates in a government or community program or initiative that supports Indigenous people.
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers .
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .
• Facilitates access to Elders who can offer support and guidance to Indigenous workers .

Support for mature workers:

• Applies hiring policies that discourage age discrimination .
• Offers mentorship, coaching and/or networking opportunities for mature workers .
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.) .
• Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.) .

Supports for visible minorities:

Applies hiring policies that discourage discrimination against memb