customer service representative - call centre

*Our History*

For over 40 years, Berlitz Canada has been providing the highest quality language training to the Canadian market. At Berlitz, we are committed to fully understanding the language goals our learners wish to achieve and strive to cultivate long-term relationships with each of them.

*Berlitz is hiring. Take a chance!*

Thank you for your interest in Berlitz. Our success depends on our qualified, motivated and inspiring employees who are interested in national and international career opportunities.

Currently, we are recruiting a *Full-Time* *Customer Service Representative (CSR)* for our downtown Berlitz *Vancouver Learning Centre.*

*RESPONSIBILITIES:*

As our CSR, your main goal will be to assure maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers.

• Customer Support: Respond promptly to customer inquiries via phone, email and in-person.
• Issue Resolution: Handle and resolve customer complaints, escalating complex issues to the appropriate team as necessary.
• Product Knowledge: Maintain an in-depth understanding of the company's products and services to assist customers effectively.
• Order Management: Process orders, forms, applications, and requests efficiently and accurately.
• Documentation: Record customer interactions, transactions, comments, and complaints in the CRM system.
• Feedback Handling: Collect and analyze customer feedback to identify areas for improvement in processes and services.
• Policy Adherence: Follow company policies and guidelines to ensure consistent customer service practices.
• Upselling & Cross-Selling: Identify opportunities to recommend additional products or services based on customer needs.

*REQUIREMENTS:*

Qualifications and Skills

• Education: High school diploma or equivalent (Bachelor's degree is an asset).
• Availability: Available to work from 11:00 am to 7:30 pm PST at our downtown location. No remote or hybrid option.
• Experience: Previous experience in customer service, call centers, sales, education, scheduling or related roles.
• Communication: Excellent verbal and written communication skills in English (Spanish and/or French are assets)
• Technical Skills: Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools.
• Multitasking: Ability to manage multiple tasks while maintaining a high level of accuracy.
• Must have a valid Canadian Work Permit, permanent residency or citizenship

Key Competencies

• Customer-oriented mindset
• Control over complicated and changing scheduling processes
• Patience and adaptability
• Attention to detail
• Ability to handle pressure
• Positive attitude

Job Type: Full-time

Pay: $42,500.00 per year

Application question(s):

• Are you available to work in-person at our downtown Berlitz Vancouver Learning Centre, from 11:00 am to 7:30 pm PST Monday to Friday?

Work Location: In person