Business Operations Analyst (PMO & Analytics)

Work Arrangement: 100% On-site Employment Type: Full Time Permanent Role

About the Role

We are looking for a Business Operations Analyst to support our client's business leaders with end-to-end process management, program operations, analytics and reporting across the China market.

This role combines PMO, business operations and data analytics , requiring someone who is comfortable coordinating complex processes while also working hands-on with data, reporting and business performance analysis.

Key Responsibilities

• Support in-country leaders with end-to-end process and program management.
• Coordinate operational activities, workstreams, timelines and stakeholder follow-ups.
• Support FDE ER analysis and shortlisting activities.
• Track, document and escalate bugs, blockers, risks and operational issues.
• Support the management and tracking of AI workloads and related operational processes.
• Prepare and support business reviews, including global business reviews, with accurate reporting and insights.
• Support regular forecasting and business cadence activities.
• Perform data analysis to identify business trends, performance gaps and key insights.
• Extract and analyse business performance data using SQL, including data from BHI tables.
• Develop and maintain reports, dashboards and analysis using Google Sheets and Looker.
• Collaborate with the APAC BI team to facilitate analytics, reporting and data requirements.
• Consolidate data from multiple sources and translate findings into clear business insights for stakeholders.
• Identify process inefficiencies and support continuous improvement initiatives.
• Work closely with regional and global stakeholders to ensure timely delivery of operational and reporting requirements.

Requirements

• 3–6 years of experience in Business Operations, PMO, Program Operations, Sales Operations, Business Analytics or a related function.
• Strong experience supporting end-to-end operational processes and complex programs.
• Good analytical and problem-solving skills, with the ability to work with business performance data.
• Hands-on experience with SQL for data extraction and analysis.
• Strong proficiency in Google Sheets and experience with Looker / Looker Studio.
• Experience preparing business reports, dashboards, forecasts and performance reviews.
• Strong stakeholder management and coordination skills.
• Comfortable working with multiple stakeholders across regional/APAC and global teams.
• Fluent in Mandarin and English, with the ability to support Mandarin-speaking stakeholders in the China market.

Good to Have

• Experience working with Google Cloud / GCP environments.
• Exposure to Vector, AI workloads or other Google Cloud systems.
• Experience supporting AI, data or technology-related programs.
• Experience working with BI / Analytics teams.
• Experience in a large technology, SaaS, cloud or enterprise environment.
• Experience supporting China or APAC markets.

What We Offer

• Permanent Opportunity
• Opportunity to work on a large-scale technology and analytics program
• Exposure to AI workloads, Google data/analytics tools and regional business operations
• Collaboration with APAC and global stakeholders
• Singapore-based role with an established technology environment