Executive Assistant & Operations Coordinator | Hair & Beauty Industry

Key Responsibilities Executive & Administrative Support ● Manage and respond to client email inquiries ● Coordinate client bookings and scheduling ● Send intake forms, documentation, and onboarding materials ● Ensure all client communication is professional and error-free ● Maintain organization across calendars, inboxes, and workflows ● Follow established SOPs and internal processes Social Media & Communication Monitoring ● Monitor Instagram and social media DMs for inquiries

● Respond to basic customer messages and comments ● Escalate important opportunities or high-profile inquiries ● Ensure no inbound communication is missed

Shopify & E-Commerce Support ● Upload products and images to Shopify ● Format and publish product listings ● Add product descriptions and organize backend content ● Maintain accuracy and consistency across the website

Education Business Support ● Track student enrollments and participation ● Maintain spreadsheets and records ● Send login credentials and course access information ● Respond to student inquiries and administrative questions

Requirements ● Excellent written English and grammar ● Strong attention to detail ● Highly organized and reliable ● Comfortable managing multiple priorities ● Ability to follow systems and processes independently ● Professional communication style ● Experience with: ○ Gmail / email management ○ Google Sheets or Excel ○ Shopify (basic backend experience preferred) ○ Administrative support / EA tasks

Preferred Qualifications ● Experience supporting founders or entrepreneurs ● Experience in beauty, hair, wellness, or personal branding industries ● Familiarity with social media management tools and platforms ● Previous remote assistant or operations support experience

Ideal Candidate This role is best suited for someone proactive, dependable, and detail-oriented who enjoys keeping operations organized behind the scenes. The ideal person is comfortable working independently, communicating professionally, and ensuring every task is completed accurately and on time.