Parts Supervisor

About Al Tayer Motors

Al Tayer Motors is a premium destination for luxury automotive excellence in the UAE, representing some of the world’s most prestigious brands. We believe that our people are our greatest strength. With a team of approximately 3000 professionals representing more than 42 nationalities, we foster an inclusive environment where everyone has the opportunity to grow, achieve, and thrive.

Our success is rooted in the richness of our organizational culture, global outlook, and the diverse experiences that come together to form a truly high-performing team. Our culture is built on the belief that luxury is not just about the vehicles we offer, but the people who bring those brands to life. Whether in customer service or technical expertise, every role plays a vital part in delivering the exceptional luxury experience our brands are known for.

Innovation at Al Tayer Motors goes beyond technology — it’s about empowering our people to exceed expectations and shaping meaningful experiences that inspire excellence. By nurturing their talent and embracing diverse viewpoints, we continue to set benchmarks in the luxury automotive sector — where every detail matters, and every experience is elevated.

Key Responsibilities

To supervise the professional support given to the internal and external customers, accurately identifying their parts requirements and assisting them to make cost-benefit purchasing decisions in order to achieve or exceed budgeted sales targets.

Functional Roles and Responsibilities

Attend to customer enquiries, check the availability of the required parts, and organize delivery within prescribed standard time.

Source parts, if not available in stock, from other locations to meet urgent customer requirements. Alternatively, order through the inventory department to ensure delivery at an agreed date.

Prepare “Sales Return Note” if the sold item is returned by customers; adjust stock and payments accordingly to reflect the correct situation of available stock and sales revenue.

Promote sale of accessories with all customers to increase sales and profitability of the business.

Contribute towards coordination of promotions and campaigns relating to seasonal products and slow-moving inventory.

Make regular visits to all credit customers to ensure business continuity and resolve any outstanding customer issues or concerns.

Handle escalated customer complaints relating to delay in supply or supply of defective, damaged, or wrong parts. Explain the reasons and redress their grievances to ensure continuity of the business.

People Management Roles and Responsibilities

Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher-level roles.

Education and Certification

Diploma in Automobile Engineering or similar field.

Years of Experience

5+ years total relevant experience.

1-2 years supervisory experience.