Quality Assurance Contact Center- Jakarta
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Qualification :
- Bachelor degree in any major
- Strong interpersonal skills and the ability to motivate, coach, and support a diverse team of call center agents.
- Effective communication skills, both verbal and written, to interact clearly with customers, team members, and leadership.
- Analytical skills to interpret performance data, identify trends, and recommend operational improvements.
- Demonstrated customer service and customer satisfaction focus, with experience handling escalations and complex inquiries.
- Previous experience in a call center or contact center environment, ideally in a supervisory or team leader role.
- Ability to work on-site in Jakarta, Indonesia, with flexibility for shift-based schedules as needed.
- Proficiency in using call center software, CRM tools, and basic office applications.
- Relevant educational background in business, communications, or a related field is preferred.
Skills: Call Center, Customer Service, Customer Relationship Management, Problem Solving, Team Management, Communication Skills