CUSTOMER COMMUNICATION INTERN

General Purpose

Our client, a leading dental healthcare provider with multiple branches in Mombasa, is seeking to recruit a Customer Communication Intern to support patient communication and front office operations. This internship offers an excellent opportunity for career growth, with the possibility of retention into permanent employment based on performance.

Location : Mombasa| Stipend : Ksh. 20,000

Duties & Responsibilities

• Prepare and send daily appointment reminders and treatment communications to patients.
• Communicate ongoing promotions and special offers through phone calls, emails, and other approved channels.

• Respond promptly and professionally to customer inquiries and requests.
• Handle customer complaints effectively and escalate unresolved issues to the Branch Manager where necessary.

• Collect and accurately capture customer information from job cards.
• Upload customer data into Navision and maintain accurate records.

• Prepare daily, weekly, and monthly customer communication and follow-up reports.
• Report on branch activities, including walk-in patients, quotations, sales, and follow-ups.

• Process customer orders and billing accurately.
• Ensure proper documentation and handover of customer records.

• Maintain compliance with hospital SOPs, operational policies, and issued memos.
• Build and maintain strong relationships with existing and prospective customers.

• Support initiatives aimed at improving customer satisfaction and branch sales.
• Deliver exceptional face-to-face and telephone customer service in line with hospital standards.

Requirements & Qualifications

• Bachelor's Degree in Communication or any relevant field.
• At least 1 year of exposure in front office, customer service, or customer communication roles.

• Must be 26 years of age or below.
• Excellent verbal and written communication skills.

• Strong planning, organizational, and interpersonal skills.
• Positive, outgoing personality with a customer-focused approach.

• Must be available to start immediately.

How to Apply

Qualified candidates are requested to apply by sending their CV only to recruitment@africanlaboursolutions.co.ke quoting the Job Title on the email subject “ Customer Communication Intern ” by Aug 30th 2026