Waiter (m/f/d) - AETHOS Ericeira
Key Responsibilities & Mission Guest Engagement & Service: Warmly welcome and seat guests with natural charm, enthusiasm, and professionalism. Present the menu, take orders accurately via the POS system, and immediately inform the kitchen and bar of any dietary requirements or special requests.
Excellence in Service: Deliver food and beverages efficiently, attentively, and in a coordinated manner, ensuring the highest standards of presentation and temperature across all service areas (main dining room, ONDA terrace, or pool bar).
The Art of Mise-en-Place: Meticulously carry out pre-service duties (cleaning, polishing, and setting tables, cutlery, and glassware) and maintain the organization of sideboards and service stations, preserving the aesthetic appeal and order of all F&B areas before, during, and after service.
Smooth Operations & Billing: Process bills and handle table settlements through the POS system quickly and accurately. Adhere strictly to opening and closing routines, food safety guidelines (HACCP), personal hygiene, and uniform standards.
Team Synergy: Work in close collaboration with the bar, kitchen, and front-of-house teams, actively participating in daily briefings and training sessions while fostering a positive, supportive work environment.
Preferred Candidate Profile Experience & Technical Skills: Minimum of 1 to 2 years’ experience in a reputable hotel or restaurant setting (preferred), alongside proficiency or ease in operating POS systems and digital ordering tools.
Languages: Fluency in both Portuguese and English is mandatory (essential due to our international guest profile).
Personal Attributes: A natural host personality with genuine empathy, strong attention to operational detail, agility, and a passion for customer service excellence.
Attitude & Drive: Resilient with strong problem-solving skills under pressure, proactive, team-orientated, and possessing a commercial mindset with high technical standards.
Flexibility: Full availability to work dynamic, rotating shifts including evenings, weekends, and public holidays, with a strong sense of responsibility and punctuality.
What We Offer Compensation & Benefits: Competitive base salary commensurate with experience + Meal Allowance Card with attractive conditions.
Work-Life Balance: Straight shifts (non-split shifts) to promote a healthy balance between personal and professional life.
Professional Equipment: Complete official uniform provided and laundered entirely at the hotel's expense, alongside high-end professional tools and service equipment.
Environment & Integration: Joining a young, dynamic team within an internationally recognized luxury hotel group.
Development & Progression: Continuous training (POS software, HACCP, specialized masterclasses) and genuine opportunities for career progression within the AETHOS Group.