Solution Manager, Helsinki
Tiivistelmä työpaikkailmoituksesta:
You will manage the end-to-end lifecycle of functional requirements and ensure service stability and performance.
The role includes 2nd and 3rd level support, day-to-day operations oversight, and driving continuous improvement through root cause analysis, automation, and optimization.
Candidates must have advanced knowledge of ITIL and ServiceNow, a good understanding of Agile and DevOps, and strong analytical and stakeholder communication skills.
This is a permanent position in Helsinki with an immediate start and recruitment handled by Academic Work, including a personality and a cognitive test.
Tämä tiivistelmä on luotu tekoälyn avulla.
Join our client's forward-thinking team where you will drive digital excellence by managing complex solutions. Your expertise will directly impact service stability and the delivery of high-value operational improvements.
About the role
As a Solution Manager, you will oversee the lifecycle of functional requirements within your area, ensuring service stability and performance. You will collaborate with cross-functional teams to design robust systems while driving efficiency through automation and optimization.
Work tasks
This role involves managing the end-to-end lifecycle of technical solutions, providing expert support, and driving continuous improvement within a functional domain.
Manage functional changes from requirement analysis to solution design and documentation
Oversee day-to-day service operations to ensure high availability and performance
Provide expert 2nd and 3rd level support for complex incident handling
Consult with architects and development teams to design and develop new functionality
Drive domain improvements through root cause analysis, automation, and optimization
Coordinate and communicate solution requirements effectively with stakeholders and suppliers
Participate in the deployment of operational development projects and solutions
We are looking for
Advanced knowledge of IT Service Management (ITIL) frameworks
Advanced knowledge of ServiceNow
Good understanding of Agile and DevOps practices
Strong analytical mindset with a focus on continuous improvement
Professional communication and collaboration skills for stakeholder management
Basic understanding of core business processes
Other information:
Start: As soon as possible
Employment period: Permanent contract with Academic Work
Location: Helsinki
Our recruitment process
This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.