Partner Experience & Chat Specialist (Remote)

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Partner Experience & Chat Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices . This position is remote but located in Oregon.

Key Responsibilities:

Answer inquires and resolve issues from process servers

Oversees distribution and dispatch of cases to process servers

Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled

Monitor process server status to ensure they are in good standing and able to accept and complete work

Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff

Collaborate with team members to find broken processes or inefficiencies in daily tasks

Resolves issues on task board in Skye

Qualifications:

Customer service or IT experience strongly preferred

High school diploma or GED required

Familiarity with Legal Process as plus

Excellent written and verbal communication skills

Experience and proficiency with Microsoft Office (Word, Excel)

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

Health, Dental, Vision insurance

401(k) with company matching

Paid time off

7 Paid company holidays

4 Floating holidays per-year

Life Insurance and AD&D Insurance

Long Term Disability

Health Care Reimbursement Flexible Spending Account

Dependent Care Flexible Spending Account

EAP (Employee Assistance Program)

Pet Insurance

Pay Range: $15.00 - $18.00 per hour (depending on experience)

Schedule: Full-time Shift from Thursday-Monday 9am-5:30pm PST, ( weekend availability required)